Frequently Asked Questions
How quickly can you deliver my order?
Orders will be sent by courier for next day delivery within 2-3 working days for all in stock items.
How much does it cost to deliver to non-UK mainland addresses?
We ship worldwide! Simply place your order as usual online and before you have to confirm your order you will see the exact shipping details and costs of what you will be charged. If you are happy, simply confirm your order and we'll do the rest.
What if I'm not at home to accept my delivery?
All tracked deliveries require a signature. Unfortunately we are unable to specify an exact time of day for delivery beyond the window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order.
Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your package.
What happens if my delivery is delayed?
Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don't worry, if we cannot ship to you right away, we will be in touch.
Can I cancel an order?
If you need to cancel an order please contact customer services immediately on email@example.com or by calling 01449 722981 between the hours of 9am and 5pm Monday to Friday, and we will try to stop your parcel, although this can not be guaranteed as we process and ship orders very quickly. Don't worry, if your order is dispatched, please return it to us and complete the returns label provided inside the package to request a refund.
Can I change my delivery address?
If you need to change your delivery address, please contact customer services immediately on firstname.lastname@example.org and we will try to amend your order, although this cannot be guaranteed.
What methods of payment do you accept?
We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta and American Express.
How do I use vouchers and discount codes?
Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.
If I buy something as a Christmas gift, what is your returns policy?
Over Christmas we extend our returns policy, as we know many items are being given as gifts. For orders placed on or after 1st November 2013, our extended refund period runs through to the 12th January 2014. All other refund terms and conditions still apply.
What if I want to return an item?
If you are not completely happy with your purchase, please return the item within 30 days of purchase, in a fully sellable condition with all components and its original packaging intact. Please complete the return form included with your order, package the item carefully to avoid damage during transit and affix the return address label to your parcel. We regret that any items returned that are not in a resalable condition will be sent back to you. All returns will be inspected and refunds processed within 7 working days of receipt of the parcel at our warehouse.
Do I have to pay for my returns?
A charge of £3.99 will be deducted from your refund for returning unwanted items to us.